Returns Policy

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We accept returns within 7 days of receipt for the following reasons:

  • The wrong product was sent to you.
  • The product is defective.
  • The product was damaged in shipping.
  • The product is tampered.

Please notify us and return the items in their original packaging to:
Polyclean Building
Near Ajmal Perfumes
Al Quoz 3
United Arab Emirates

We can only accept returns of products that have not been tampered with. Please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.
Refunds will be done only through the Original Mode of Payment. Please allow for up to 45 days for the refund transfer to be completed.


We will be happy to replace any items that are defective, damaged, or have been sent to you in error. Please contact us immediately at detailing the product, quantity, order number so we can get the replacements to you as quick as possible.


Customers can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer.

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