Delivery Policy

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ESTIMATED DELIVERY TIME

We aim to process all orders within 24 hours, Sunday- Thursday 9am-9pm. Delivery within the UAE typically takes 24-48 hours once your order has been processed. No deliveries will be made on Fridays or public holidays.

DELIVERY PROVIDER

Delivery will be carried out either by our preferred courier partner, Aramex, or should the customer purchase ‘installation’ of the products, then SaveWaterUAE/VERTECO staff will deliver the products.

DELIVERY RATES AND DESTINATIONS

The rate charged for the delivery of your order is based on the weight and/or size of your order, and your location. Before the final checkout page, you will be shown what the delivery cost will be, and you will have a chance to change your order if you choose.

Delivery is available to all UAE cities and towns; however, additional charges apply for deliveries to the Western Region.

ORDER TRACKING

If a tracking number is provided by the courier, we will update your order with the tracking information.

OUT OF STOCK

All orders are subject to availability. We do our best to accurately track inventory, however, occasionally we sell out of items before online orders can be filled. If an item you have ordered is not available, we will contact you to ask if you would like:
1. the out of stock item sent when it becomes available. No additional delivery charges will be applied if the full order is already paid OR
2. an alternative suitable item of the same value.

CASH ON DELIVERY

You must provide at least one mobile or landline number so the courier can arrange a suitable time to deliver. Please be available at the agreed time and have the correct amount ready for the courier to collect. If payment isn’t available, the order will not be left and an additional charge may apply to re-deliver the order.

DAMAGED GOODS

If you receive your order and it has been damaged during transit, please contact us immediately at info@SaveWaterUAE.com so we can resolve the issue.


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